Policies, Deposits & Refunds

CANCELLATION POLICY

Your deposit is NON-REFUNDABLE but we will gladly allow you to apply it to another stay within a 12 month period if for some reason something should come up. However, if you cancel less than 48 hours prior to your scheduled stay, you will forfeit your deposit.

Payment is taken upon your arrival.  We do not refund for early departures.

DIRECTIONS

Our lodge is located in the north woods of Maine, as you know. You’ll be tempted to follow Google’s directions right to our door, however, sometimes, Google doesn’t always know that we live in the woods. Please follow the directions below….

Once you reach Patten, Maine, take a left at Craig’s Clam Shop on Rt. 159. Travel about 10 miles until you cross a bridge over looking lower Shin Pond. Our summer driveway is located AFTER you reach Shin Pond Village. About 1/4 mile beyond the village, you’ll see our sign on the right side of the road. Turn down this road and you’ll reach the lodge after 1/2 mile down a dirt driveway. The road is shared with a private residence and also an ATV trail, so please drive with caution. Our winter driveway is on the right just after the bridge before all of the red buildings making up Shin Pond Village.

DINING

A one of a kind waterfront meal service is offered Wednesday-Sunday evenings in our main lodge. If you will be with us on a Monday or Tuesday night, please plan accordingly. There are several great options for dining in Patten. Please do be in touch prior to your trip to let us know if you are interested in eating with us! We are happy to prepare it “To-Go” for you if you prefer.

Breakfast is available 7 days/week and should be pre-ordered at the time you check in.  We offer “To Go” breakfast at 7:30 am or dine-in breakfast at 8 o’clock. We’ll be sure you are fed if you let us know you’d like to be!

Bagged Lunches are available with advance notice. Please let us know ahead of time if you’d like a lunch to take with you! The cost is $15 and will include a large sandwich, chips or trail mix, fruit and a sweet treat. 

DIETARY RESTRICTIONS

Gluten Free? Vegan? Lactose Intolerant? Or maybe all three?!  We are happy to make sure you can eat what you want to eat while you’re with us! Our menu is limited and options will be chef’s choice, but as long as we know, we are happy to cater to you!

COPING WITH COVID-19

We are doing our very best to keep our guests, staff and family safe as we navigate through this pandemic. We ask that you follow the updated CDC guidelines in accordance to mask wearing. As always, we promise to provide a clean safe environment! 

LINENS & TOWELS are provided here at the lodge. You don’t need to worry about anything but the clothes on your back!

CHECK-IN/CHECK-OUT

You are welcome to check in any time after 2PM. CHECK OUT: 10AM

LATE CHECK INS

 Should you be arriving after 8PM, Please notify us so we can leave you late check in directions.

Updated 11/15/2021

Private Cabins

Choose from one of four Private Cabins sleeping 2-8 people. All are equipped with full baths, propane or wood heat, and cooking facilities – open year round. Our private cabins are Pet Friendly, allowing you the opportunity to relax and enjoy the wilderness of northern Maine along with your furry friend.

Our cabins do NOT have wifi. We believe that everyday life comes with enough social media and news that it’s nice to have the opportunity for our guests to truly disconnect with technology and reconnect with nature. If you just can’t stay away, you are welcome to come inside the lodge at anytime where you will have access to wifi.